Rosyth Route Terms & Conditions

IMPORTANT NOTICE
These Operational Passenger Terms & Conditions shall apply to your booking of Norfolkline Zeebrugge-Rosyth Services in addition to the Norfolkline Ferry Passenger Terms & Conditions and the Athens Convention 1974. These Operational Passenger Terms and Conditions cover more practical issues Both the Athens Convention 1974 and The Ferry Passenger Terms & Conditions include limitations and exclusions in respect of our liability for death, personal injury, financial loss and damage to property, even if caused by our negligence. You and all others included within your party must consult and familiarise yourselves with these provisions before you confirm your booking. These Operational Passenger Terms & Conditions shall not operate to limit or deprive Norfolkline of any right, liberty, immunity, defence, exemption or limitation of liability provided for by any relevant international convention, statute or other mandatory provision. The Definitions contained in clause 1 of the Norfolkline Ferry Passenger Terms & Conditions apply to these Operational Terms & Conditions, if applicable.

1. TIMINGS
1.1 Any and all references to times or timings referred to in the Sailing Schedules and/or other notices and/or literature produced by Norfolkline are expressed in local time, unless otherwise stated.

2. VEHICLE DECK
2.1 Unauthorised access, remaining in vehicles or attendance on the vehicle deck is prohibited during the crossing. You are advised to take any belongings and Luggage that you may need during the crossing with you before the commencement of the voyage.
2.2 During the crossing your vehicle must be left in gear or in the park (P) position in the case of automatic transmission. The handbrake must be applied. The vehicle must be locked. Any vehicle alarm or movement sensor must be disabled.
2.3 Vehicle heaters powered by diesel fuel or LPG must be switched off during the crossing. LPG powered vehicles must be shut off at the fuel cock.
2.4 The driver and/or owner of a motorbike is responsible for securing the motorbike to his own satisfaction, using the materials provided by Norfolkline.

3. PAYMENT
3.1 Payment is due at the time of booking.
3.2 Norfolkline accepts payment by major credit card, debit card or personal cheque (supported by a valid cheque guarantee card when made in person). Payment made by credit card will be subject to a booking fee. For payments by personal cheque, Norfolkline must be in receipt of the cheque no later than 21 days before the date of travel.
3.3 Bookings made on the day of departure may be subject to the payment of a surcharge.
3.4 Norfolkline will charge GBP 10 / EUR 13 per booking when a booking is made by telephone via the Call Centre or in person at the terminal.
3.5 Booking fee in 3.4 will be subject to change from time to time. Notice of any change will be communicated to you by Norfolkline at the time of your request for booking.

4. FUEL SURCHARGE
4.1 A fuel surcharge may apply and be payable by you at the time of booking and/or at any time between the date of booking and the date of travel.
4.2 Notice of the terms and amount of any fuel surcharge will be communicated to you by Norfolkline at the time of booking and/or at any time prior to the date of travel.

5. PASSENGERS WITH DISABILITIES
5.1 Passengers with disabilities who require assistance must notify Norfolkline at the time of booking and during check-in.

6. ANIMALS
6.1 Norfolkline will carry Animals subject to the approval of licence or/and permit by relevant authorities.
6.2 ‘Animals’ mean any animal or pet owned or accompanied by a Passenger or in the possession, custody or control of a Passenger, but excluding livestock.
6.3 A number of pet kennels are available and must be booked in advance.
6.4 Pet charges are published on www.norfolkline.com.
6.5 Passengers with Animals must carry the necessary certification and/or licence and/or identification document for the Animals. Norfolkline shall refuse the carriage of an animal should laws and regulations forbid.

7. NO SMOKING
7.1 Smoking is prohibited on board the Ship except in outdoor designated smoking areas.

8. CHECK-IN/TICKETS
8.1 Passengers are advised to obtain the latest sailing information by checking www.norfolkline.com or calling the relevant Call Centre number listed below, prior to commencing your journey to the port of departure.
8.2 Vehicles and Passengers must be checked-in not later than one hour and no more than two hours before the scheduled departure time.
8.3 Norfolkline DO NOT issue tickets. Upon arrival at the departure terminal, you must proceed directly to check-in with your booking reference.

9. WEATHER
9.1 Severe weather or sea conditions may lead to the cancellation or delay of services. We use our best endeavours to advise Passengers of any cancellation, but do not accept any liability whatsoever.

10. NO SHOW / LATE ARRIVAL
10.1 Check-in desks will close one hour before the departure of the Ship. Passengers who arrive after this time may not be permitted to board the Ship and may forfeit their ticket and may not be entitled to any refund or free transfer.

11. UNUSED BOOKINGS AND REFUNDS
11.1 In the event that a Passenger is unable to confirm his booking reference at check-in, then a new booking must be made and purchased. If the original booking reference is subsequently advised to Norfolkline, then Norfolkline may, in its absolute discretion, agree to refund the original fare.
11.2 Promotional offers or bookings are non-refundable in the event of cancellation.
11.3 Passengers may be entitled to a refund in whole or in part in the event that a non-promotional standard fare (including Mini-break) booking is cancelled by the Passenger prior to the date of departure, subject to the following cancellation charges:

Period of Time prior to Departure                     Cancellation Charge
Up to 8 weeks prior to departure                         Zero
8 to 4 weeks prior to departure               25% of the total fare
4 to 2 weeks prior to departure               50% of the total fare
Less than 2 weeks prior to departure       100% of the total fare

11.4 Applications for refund should be sent to the Norfolkline office or agent where the booking was made or in the event of an electronic booking over the internet, to any Norfolkline office no later than two weeks following the intended date of departure. All claims must be accompanied by the booking reference.

12. AMENDMENT FEES
12.1 Bookings can be amended subject to availability. Please note that an amendment fee will apply, unless otherwise stated in the promotional offer. Charges are as follows:

Amendment fee on promotional fares e.g. ‘special offers’ is GBP 25 / EUR 31.
Amendment fee on non-promotional standard fares is free for the first amendment and GBP 25 / EUR 31 for each further amendment for the same booking.

12.2 Amendment fees will be subject to change from time to time. Notice of any change will be communicated to you by Norfolkline at the time of your request for amendment.
12.3 Travelling at a different time or date may result in a surcharge, if the fare for the amended journey is higher than the fare of the original journey.

13. PRIVATE VEHICLE RESTRICTIONS
13.1 In the event that the total height of your Private Vehicle, including roof racks and objects loaded thereon, exceeds 4.8m, you must advise Norfolkline at the time of booking. Booking acceptance is subject to the safety restriction on the Ship.
13.2 If not advised, Norfolkline reserves the right to refuse to carry any Private Vehicle exceeding this height or to impose a surcharge for the carriage of such Vehicle.

14. CABINS / PULLMAN SEATS
14.1 Accommodation or seating is compulsory on all sailings appropriate to the number of Passengers travelling.
14.2 A Passenger aged over 2 must be allocated a berth in a cabin or a Pullman seat.

15. MINI-BREAK
15.1 All Mini-break fares are subject to availability and cannot be used in conjunction with any other offer.
15.2 Any date changes to Mini-break bookings may result in standard fares being charged instead of Mini-break fares.
15.3 All travel must be completed by dates shown on the booking form.
15.4 All Mini-break fares are on a return basis only.
15.5 No refunds will apply to incomplete journeys.

16. UNACCOMPANIED CHILDREN
16.1 Children under the age of 16 must be accompanied by a responsible adult, parent or guardian.
16.2 Unaccompanied children between the ages of 16 and 18 may be required to carry a letter of authority from their parents or guardian. We recommend that you take advice from the appropriate authority prior to making arrangements.

17. IDENTIFICATION
17.1 Norfolkline reserves the right to refuse to carry any Passenger that does not have the necessary travel, identification and visa documents on all routes.
17.2 All Passengers must produce a valid passport or valid photographic EU national identity card to Norfolkline at check-in.

18. LUGGAGE
18.1 In the interest of safety and comfort, Passengers are advised that a Luggage allowance of two pieces of Luggage per person is permitted in the designated Passenger accommodations.
18.2 Passengers are responsible for carrying and moving their own Luggage on and off the Ship and for its safety on board and any unattended Luggage on board may be treated as a security risk and dealt with accordingly.

19. RIGHT TO REFUSE CARRIAGE
19.1 The company reserves the right to refuse any customer who they believe is intoxicated, abusive or could be a threat to other Passengers or staff either in a safety issue or the comfort of the journey.

20. SECURITY / SEARCH
20.1 Private Vehicles and Luggage are subject to search for and seizure of prohibited material or substances. Passengers refusing such a search will not be permitted to travel. Private Vehicles and Luggage are also subject to search by the authorities in harbour areas. Norfolkline shall not be liable if Passengers or Luggage are prevented from travelling as a result of these searches.

21. WEAPONS
21.1 Passengers must declare their intention to carry Weapons (including replicas) and ammunition at the time of booking, confirm with the Call Centre at least 24 hours in advance of departure and must inform Norfolkline during check-in.
21.2 The carriage of Weapons is subject to the conditions set out at clause 10.5 of the Norfolkline Ferry Passenger Terms & Conditions.

22. HAZARDOUS AND DANGEROUS ITEMS
22.1 Passengers must declare all inflammable, explosive or other hazardous substances at check-in. Fuel tanks should not be filled to capacity, no fuel cans are permitted and will be confiscated at check-in. Gas bottles must be turned off. The maximum possible amount of Propoane / Butane which can be carried is 47Kgs. Oxygen / Acetylene gases may be carried only if carried for maintenance work. One acetylene or propane/butane cylinder up to 35Kg gross mass and one oxygen cylinder up to 40Kg gross mass may be carried but the cylinders should be less than 1m in height and disconnected from any equipment prior to boarding the vessel. No other class 2 or 3 flammable gases or liquids are permitted in the same vehicle.

23. INCORRECT INFORMATION
23.1 Incorrect or inaccurate information submitted to Norfolkline at the time of booking relating but not limited to the identification of vehicle type, Passenger details, Passenger numbers and any other information required or requested by Norfolkline during the booking process, may result in the payment of a surcharge.

24. FREIGHT
24.1 Commercial Vehicles shall attract additional or different fares and/or surcharges.

25. CHRISTMAS SAILING SCHEDULE
25.1 During the Christmas Season, Norfolkline will amend the timetables. Please check the revised schedule before making a booking.